Bevel Planetary Speed Reducer
Helical Gear Boxes
Mini Planetary
Planetary Belt Converyor Drive
Planetary Creep Drive
Planetary Crystilizer
Planetary Geared Motor
Planetary Parallel Axis & Uni Axis
Twin Output
Planetary Speed Reducer
Planetary Sproket Drive
Planetary Winches
Shaft Mounted Speed Reducer
Special Multi Speed Gear Box
Torque Limiter
Worm Gear Boxes
Feedback Form
Planetary Belt Conveyor Drive, Planetary Creep Drive, Planetary Crystallizer, Planetary Geared Motor, Planetary Parallel Axis Twin Output, Uni Axis Twin Output, Planetary Speed Reducer
CUSTOMER SATISFACTION SURVEY REPORT
Note : PLEASE TICK MARK THE APPROPRIATE OPTION.
A) PRE SALES SERVICE :
1.
Did you get proper response at the time of enquiry ?
Every time
Most time
Some time
Never
2.
Are you satisfied with the behaviour of the person at the time of enquiry ?
Highly Satisfied
Satisfied
Partially Satisfied
Dissatisfied
3.
Did you get proper help in product selection as per your requirement ?
Every time
Most time
Some time
Never
4.
Did you get the quotation, technical literature in time ?
Every time
Most time
Some time
Never
B) DURING SALES SERVICE :
5.
Did you get any credit facility ?
Every time
Most time
Some time
Never
6.
Did you get delivery of product in committed delivery time ?
Every time
Most time
Some time
Never
7.
Are you satisfied with our packing quality ?
Highly Satisfied
Satisfied
Partially
Satisfied
Dissatisfied
8.
Did you get any transport facility from company ?
Every time
Most time
Some time
Never
9.
Are you satisfied with our documentation work ?
Every time
Most time
Some time
Never
10.
Do you get documents in time ?
Every time
Most time
Some time
Never
C) AFTER SALES SERVICE :
11.
Did company representative visits your end periodically ?
Every time
Most time
Some time
Never
12.
Did company solve the complaint on top priority after intimation?
Every time
Most time
Some time
Never
13.
Are you satisfied with performance of our product ?
Highly Satisfied
Satisfied
Partially
Satisfied
Dissatisfied
D) SCOPE FOR IMPROVEMENT :
14.
Product Quality
Excellent
Very good
Good
Below average
15.
Product Appearance
Very good
Good
Average
Below average
16.
Service
Very good
Good
Average
Below average
17.
Suggestions for development of new products :
18.
Customers opinion about company
E) PERSONAL INFORMATION :
Name
*
Designation
Company Name
*
Address
*
Email Address
*
Phone No.
*
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